We are working with Intel to improve performance with ARC graphics cards. For the best experience, make sure you're using the latest Intel drivers.
Processing Errors
- Restart the app.
- Check for updates, as they often fix bugs and improve performance.
- Ensure your computer meets the system requirements.
Out-of-Memory Error
- Close other apps to free up memory.
- Reduce the number of filters or files you are processing.
Model Downloading Error
- Check for connection blockers like VPNs, proxies, firewalls, anti-virus software, or Windows Defender.
- Turn them off temporarily, then try again.
- If it works, add Video AI to your anti-virus software's accepted list.
Still having issues?
Contact our support team with your system profile and logs. Create a support ticket and send us a message.